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company Details Dropbox has been around for a couple of years and they have done amazing things in that tiny amount of time. I particularly like their VoteBox method which asks you to pick which ideas they work on first: Very clever. There are 3 packages: 1 free and 2 premium or pro editions. The free account gives 2 Gb wheras the pro versions give you with 50 or 100 Gb. Backup and syncing are easy to setup and work constantly unnoticed making this a genuine “set it and forget it” system. DropBox additionally offer limitless file versioning as an add-on to the pro editions. Handheld devices are totally supported with apps for iPhone and iTouch and a website for web enabled devices. Collaboration functionality include public and private file sharing as well as commenting on files and folders. Lots more features in the pipeline. Photo albums and video streaming are also supported. And how is this for customer facing: If you follow their ‘getting started guide’ and carry out most of the steps you are rewarded with an additional 250Mb of storage! Excellent! If you need even more capacity, just invite friends and you get another 250Mb for each referral up to a limit of 8Gb. Dropbox was setup by Drew Houston and Arash Ferdowsi in 2007, and received seed funding from Y Combinator. Today, Dropbox is well-funded by Sequoia Capital, Accel Partners, and Amidzad. Since launching publicly in September of 2008, they have gained more than three million customers and are growing swiftly. They have been featured in the New York Times and on TechCrunch, and have won awards from places like PC Magazine and CNET. Their enthusiasm is making a product that rocks and putting it in millions of people's hands. Security Options DropBox has good security: The web portal is SSL encrypted and you need a username and password to access your account. Files in transit are protected with SSL encryption and when in their data centers, your files is encrypted with 256 AES encryption. Also, their service runs on the Amazon AWS service which is supported by the Amazon name and quality stamp. Backup Options Continuous and ‘Block Level’ backups are utilized to ensure your files are constantly protected. Even open files are archived continually thanks to the use of 'Block level Incremental Backups' which means that DropBox only uploads the bits of a file that have been edited, instead of the entire file. Including files and folders to the DropBox backup schedule is really straightforward: Simply select the files you want to backup and choose 'backup with DropBox'. Variant copies of files are saved so you can always get back an earlier edition of a file if you accidentally changed it. There is also a status indicator to display how the backup is progressing. Unfortunately network and removable drives cannot be added to archives and prefessional databases for example, exchange and SQL server are not supported directly. File Sharing and Collaboration Files can be shared publicly – which allows anyone to view them – or privately where you setup access rights to chosen files and folders for each user or group. Photo Albums are included and can be shared either publicly or privately. A comment can be added to each file that is shared and other people can be allowed to add additional comments to create a discussion about a particular file or folder. Synchronization Synchronization is supported between different devices and between machines and the web portal. One very good option is the LAN synchronization. This allows machines on the same network (home or work) to quickly sync changes via the in-house network without going to the internet first. This greatly reduces your internet bandwidth overhead. Customer Support There is no phone, online chat or direct email customer support available. There are however, many other ways to get help available: You can contact support via a web form on their website; there is an extensive knowledgebase and FAQ section; the online help is detailed to a practical level. There are also tutorials, a demo and case studies available. However, by far the most useful resources for do-it-yourself support are the forum and blog. These are full of handy advice and support from both the DropBox support crew and customers using the service. Conclusion DropBox is extremely easy to setup and use. It provides almost all the features of a well thought out online storage solution: Backup, Web site, multiple device syncing, file-versioning, online photo albums and file sharing. The only element missing is integration with internet programs to permit you to amend and create files directly in your DropBox. The pricing is not bad yet there are better deals available if you need more than 100Gb. The security is very good and the customer support is good, although the lack of telephone, live chat and direct email support is a bit restrictive. The forum and blog are supurb arenas to get your questions answered. If you want an all-round online storage solution then DropBox is an excellent choice.
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