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Review of Sugarsync Online Synchronization Service

Overview and History

SugarSync is a somewhat new service. It was launched in the start of 2008 and is based on the SharpCast Universal Sync Platform, the foundation technology used in SharpCast Photos. Sugarsync is designed to sync all of a user's files (documents, media, photos, etc.) via many machines. SugarSync also works as an online backup service and users can get all of their data from a personalized sub-domain on the SugarSync website under the structure of username.sugarsync.com.

Feature Set

Security

file safety is OK. Data is transferred to and from their servers via 128bit SLL cryptography which is normal, but, after files are on their servers the data is protected using 128bit AES cryptography which is slightly weak by current standards. They do give private key encryption as an choice, yet, this is also 128bit AES. We would have preferred at least 256bit AES or dare we suggest 448bit Blowfish. Your data is stored on servers that are protected in data centers which are monitored for security all day and night and are geo-redundant, meaning that your information is backed up numerous times each day via many locations all over the world.

Backup Features

The main duty of SugarSync - as the monica implies - is Synchronization, still, it can also be reliably utilized as a backup utility. This is made possible by downloading and setting up the SugarSync Manager. SugarSync continually monitors chosen files for changes and backs then up in the background while you alter them. The Web Archive ability allows you to drag and drop files to make a permanent version|edition|variant|variation} of a file that cannot be backed up with additional changes. Network and pen drives can also be backed up but not automatically. The backup state can be seen at any time and unique files and folders can be allotted normal or high positioning.
SugarSync can automatically keep up to 5 versions of files and only the current variation counts towards your storage limit.

Restore Features

Files can be restored from the SugarSync Manager or via the web site. Old versions of files can be rebuilt from the web portal There is no limit to the amount of restores you can run.

Control and Analysis

There is an upstream speed limiter in the SugarSync Manager but no downstream or CPU throttling. Proxy servers are allowed and can be organized in the SugarSync Manager.

Interface

The Business edition has the ability for controlling numerous accounts from a central location still, the 'individual' accounts don't have this functionality.
All accounts must have the SugarSync Manager functioning on PCs or MACs to allow synchronization.

Device Support

SugarSync currently has apps for iPhone, iPod, Blackberry, Windows Mobile. Different mobile devices can reach Sugarsync files via m.sugarsync.com and other platform specific apps are in development.

Limitations

There is a maximum single file size limit of 2Gb when transferring between machines, notwithstanding, this is removed when the file is fully uploaded to the web portal. There is no limit|boundary|top end} to how much can be uploaded, downloaded or synchronized between devices until the maximum file usage limit for the account is reached. There is currently no support for Linux.

File Sharing and Collaboration

Folders can be shared publicly or privately. When privately sharing, files and folders can be organised as read-only or as amendable. Folders can be password protected.
Also available is an Online Photo Album, which allows you to allocate photos publicly or privately and offers an option to send albums on Facebook, or send the album as an RSS feed.
When you initialize an account with SugarSync, you are given a public domain in the form of username.sugarsync.com where all your 'private' data can be held. Public data can be placed via a unique link that is setup when you make the file public. Once you share a folder you can receive a daily summary email of activities in that folder.

Synchronization

This is the heart of SugarSync. It allows you to invisibly synchronize your files automatically across internet enabled devices — one off configuration and you’re all setup! Files are also automatically synched to the web portal so you can access then from any internet enabled device. Because synching is via a central hub (the web portal) devices do not have to be online during synch runs: When an offline device goes online, the software queries the central repository and synchronizes any changed files invisibly in the background.

Web 2.0 Integration

With the exception of the Online Photo Album function, SugarSync also enables you stream music and video directly from the Web site to any device.
SugarSync allows you to post pictures directly to Facebook.

Customer Support

Telephone support is available at a cost of $99.99 per year. While this is a good addition to the support offerings, I don't see the point in paying more for the support than I do for the product! Alternative interactive support options are: Live chat during business hours, online ticketing, forum and blog. You can also email support directly.
For self help, there are 'getting started' and user guides, FAQs, a knowledgebase and tutorials. There are optionally lots testimonials and case studies viewable.

Ease Of Use

SugarSync is very easy to use: Create an account, download the software to all your devices, set which folders you desire to keep safe or sync and you are up and running.
The software and web portal are easy to use and the inline help is very helpful.

Cost

SugarSync has 5 paid packages as shown below:
30Gb - free initial setup - $4.99/mth - $49.99/yr
60Gb - free initial setup - $9.99/mth - $99.99/yr
100Gb - free initial setup - $14.99/mth - $149.99/yr
250Gb - free initial setup - $24.99/mth - $249.99/yr
Business - free initial setup - $29.99/mth - $199.99/yr – initial storage allowance of 100Gb and 3 users – additional storage is available at $29.99 per 100Gb per month and additional users can be added at $9.99 per month per user.

The above plans can be used to synchronize any number of devices. There is also a free 2 GB account which allows synchronization of 2 devices only.
If you refer people to the free account then both you and they receive an extra 250mb of storage. If you refer people to the 30Gb+ account then both parties get an extra 5Gb.
There are no corporate offerings beyond the standard business account.

Conclusion

SugarSync offers a simple and tidy technique of synchronizing and/or backing up several devices. It offers a nicely rounded set of features that provide a perception of a smooth product that has been carefully though out.
SugarSync appears to be aimed at the individual rather than businesses but that should not prevent small businesses from embracing this solid and tried and tested service.

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